Thank you for shopping with Leevs. We strive to deliver high-quality skincare products and a smooth shopping experience.

Returns

Due to hygiene and safety reasons, we do not accept returns on opened or used products. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To be eligible for a return:

* The item must be unused, unopened, and in original packaging
* Proof of purchase is required
* The issue must be reported within 48 hours

To initiate a return, please email us with your order number and details. Our team will respond within 1–2 business days.

Refunds

Once the returned item is received and inspected, you will be notified about the approval status.

If approved:

* Refunds are issued to the original payment method
* Please allow 5–10 business days for the amount to reflect
* Shipping charges are non-refundable

Exchanges

Exchanges are offered only for damaged or defective items and are subject to availability. Please contact us with supporting images.

Non-Returnable Items

The following items are not eligible for return or refund:

* Opened or used skincare products
* Gift cards
* Sale or promotional items
* Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

* Order number
* Clear photos of the product and packaging

We will resolve the issue as quickly as possible.